Winnipesaukee Forum - View Single Post - Bad Experience The Bob House Restaurant/Moultonborough

BernerGuy · 07-30-2009, 11:18 AM

As a restaurant owner, I have a different(not right or wrong) way of looking at this.
The trouble started when the party of 9, (reservation?) was seated. Now, we see about three children a month at our place (Not in NH), though all of our servers and hosts/hostesses know that no table is to be all children. There should/will always be an adult at the table. With an adult at each of those two tables, everything goes smoothly and all have a great time.

That didn't happen, so the child's table needs more visits than your average table. The server needs to be around more often. The manager should be checking in that everything is okay. The host should come by and greet both tables.

Most importantly, the ticket that went into the kitchen, and I don't know how busy it was or how they operate their kitchen, could have had a rush on it. When kids are waiting around for food is when trouble can start. Those silly place mats, available from ALL food vendors, work. We have used register tape and crayons to keep kids busy.

The child was wrong, but the "owner" or whichever adult(s) raised their voice in the restaurant was most wrong. We have had unruly customers, and a calm, cool, and collected voice generally in a step forward. In the four years we have been open, we have had three instances that have had to be logged in our incident book. Twice, it was the same person. Not once did I, our manager, or anyone else on staff raise their voice.

I hope The Bob House does well. It's good to see independent places do poorly. I will be in this weekend to give it a try, and I'll try to refrain from messing with the pepper.

07-30-2009, 11:18 AM	#20
BernerGuy Senior Member Join Date: Jun 2009 Posts: 68 Thanks: 17 Thanked 44 Times in 15 Posts	Another perspective As a restaurant owner, I have a different(not right or wrong) way of looking at this. The trouble started when the party of 9, (reservation?) was seated. Now, we see about three children a month at our place (Not in NH), though all of our servers and hosts/hostesses know that no table is to be all children. There should/will always be an adult at the table. With an adult at each of those two tables, everything goes smoothly and all have a great time. That didn't happen, so the child's table needs more visits than your average table. The server needs to be around more often. The manager should be checking in that everything is okay. The host should come by and greet both tables. Most importantly, the ticket that went into the kitchen, and I don't know how busy it was or how they operate their kitchen, could have had a rush on it. When kids are waiting around for food is when trouble can start. Those silly place mats, available from ALL food vendors, work. We have used register tape and crayons to keep kids busy. The child was wrong, but the "owner" or whichever adult(s) raised their voice in the restaurant was most wrong. We have had unruly customers, and a calm, cool, and collected voice generally in a step forward. In the four years we have been open, we have had three instances that have had to be logged in our incident book. Twice, it was the same person. Not once did I, our manager, or anyone else on staff raise their voice. I hope The Bob House does well. It's good to see independent places do poorly. I will be in this weekend to give it a try, and I'll try to refrain from messing with the pepper.