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...nobody and I mean nobody... gets to scream at my kids like that, I don't care what my kid may have done, screaming, threatening and physical intimidation just will not happen and will bring an equal response to the aggressor, with me between the aggressor and my kid.
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I feel the same way as ITD. If that's true, I would have hit the roof. If you have a problem with my child, talk to ME.
This story, btw, reminds me of my many years as a server where kids and teens would unscrew the caps from the S & P shakers (which would pop off the next time someone used them). Solution: REMOVE the shakers in question when you know that has possibly happened. Fix it! The damage is done. How expensive is salt? It never dawned on me to be mad about it. It was a childish - and common - prank to mess with whatever's on the table! If you can remove while the kids are still at the table, even better for them to see that staff watches what's going on in the restaurant! Daily sidework involves checking over the items on the table. I guess I still don't understand - why the big deal about it?
KC seems to be pretty level in previous posts, so the emotion behind the initial post here points to an obviously uncomfortable situation for all. I'm curious to see which details the owner might have to contest in the argument. A little pepper, a lot - WHY take issue, either way?