I think it is quite true that we do things right 99% and the time we screw up is the time we get caught. And we are often redeemed by apologizing and admitting we screwed up. In this SPECIFIC situation, the owner was clearly wrong in the first place. Secondly, when KC called later, the owner could and should have apologized for her actions which would probably have ended this right there and KC would not have reported it. IMO, the owner was wrong in the first place, but doubly wrong in not taking responsibility for her error in judgment. Yes, we all make mistakes; admitting our mistakes is the important thing. In all the comments I have yet to see any stated comments directly attributed to the owner. This would have been possible despite the statement in an earlier post that the owner is not technologically up to responding to the forum. I think we have beaten this to death. My only wish is anyone commenting further read the entire thread. Although as I stated earlier, IMO management is often correct in parent/child/restaurant problems; BUT in this specific situation with a reliable and known poster and no real refutation of her version even by supporters of the restaurant, the owner was so off-base it really makes one reluctant to support the restaurant. An apology would have settled the issue. To err is human; it is not admitting the error that is the problem. Most of us are not divine enough to forgive without that admission. Sorry for the rant.
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