Quote:
Originally Posted by sa meredith
This review is really not all negative, and truth be told, I would not even think of posting it, if not for what has become a very recurring theme. But when there is an elephant in the room, it is sort of hard to ignore it. My story:
Last night (Tuesday, 8/4/09), after boating all day on what was quite possibly the finest boat day of the year (sand bar over by West Alton, tubing in Winter Harbor with wife and a bunch of her friends) we decided to head out for a quick bite and drinks after the company had left.
I didn't want to spend a ton, and said, "let's head over to Lobster Pound for drinks and a couple apps at the third floor outdoor bar". I had been 3 times (without her)and always loved it, so figured the two of us would have a great time. It was 6:30, sun was very warm, and being there, at the bar, seemed to be the perfect idea.
Well, upon entering, we learned the outdoor bar is Friday/Saturday only(really????In the middle of summer?). Too bad. The bar was the only reason I wanted to go. Oh well...as we were already there, we figured we might as well get a table, and have dinner. So we asked for a table outside and were seated rght away.
Long story short, from here....food great. Very expensive, but great. Not a bad thing to say. We both loved every bite. The service...quite another story (remember the part about the recurring theme?).
We ordered: Baked stuffed scallops, salad with vinaigrette...Baked stuffed haddock, salad blue cheese. wait wait wait....wait wait wait...here come two salads, both with vinaigrette. Wife asks, "is this blue cheese?" Problem is fixed very quickly. Great.
And now the food....out comes baked stuffed scallops, and FRIED haddock. UUmmmmmmm...."this is wrong". So the server says OK, and grabs her plate to leave and says he will have them make a baked stuff. So I stop him, to ask if we should eat in "shifts". Me first (as he left my plate in front of me). Then her. Clearly I'm not going to do that.
So he removes both....and 15 minutes later, both meals come out, and are perfect.
But why, oh why, does LP have so many stories of bad service.
It was not at all busy. So I just don't get it. Until last night, I had loved it there, but never sat down for a full dinner.
There is certainly some communication problem here.
Food is great, however.
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unfortunately the weather has been so terrible this summer it has been hard to get the deck open. we have to make decisions on when to open the deck early in the day based on the weather forecast. if the forecast calls for thundershowers late in the day we are forced to cut our staff early and the entertainment. the deck is open usually wed-sun, but weather is always a factor. that is why we have our covered patio. it gives you an outdoor feel but you are protected from the rain.
as for the service, thats the first complaint we have had in a long time. if you look back at our negative posts there hasnt been any in quite a while. of course we do make mistakes from time to time. on wwekdays we are averaging 300-350 meals each day, and with that kind of volume, there is bound to be a couple of small mistakes. anytime we make a mistake we are more than willing to correct them in any way possible.
as far as price is concerned, our drinks match the other establishments in the area. our red sox beer special is one of the cheapest draft beer specials around. as for the food prices, you cannot charge any less than we charge now for the quality of food that we serve. we will go out of business. our scallops are u-8, which means 8 to a pound from ipswich shellfish. they are the best money can buy. our shrimp cocktail is u 6-8/ to a pound. they are the freshest shrimp around. for our lobster rolls, we steam lobsters every morning, crack them, then make our lobster salad and lobster pies. they are fresh, hard shell lobsters. our fried seafood is actually breaded and baddered with our own recipe, and cooked to order. it is never frozen. you can go to other places around and get a 13 dollar lobster roll, but here is my question, do you see a lobster tank at d'angelos or any of the "dairy bars" around? next time you go for a 13 dollar lobster roll, ask them to bring out just one live lobster, my bet is, they cannot.
you pay for the quality that you get at the lobster pound. we never intended on being a fast food resturant, and we never will be. we will always serve the best quality foods and for that it may take a bit longer, and cost a few dollars more, but if quality food is what you want the pound is the place.