If you're looking for great service, fair pricing, and prompt - very prompt - repair service I suggest you contact Rymes. We've been using their service for nearly five years at our business and home. I can honestly say we're thrilled with them. Their staff is knowledgeable and professional. There delivery is always on time, and their prices are consistently better than all others I've checked with. In late October the monitor heater that heats our business quit working. I went through all the suggestions in the Troubleshooting Guide portion of the owners manual. My husband changed the ignitor and a hose or two. Still no luck getting the unit to operate. I called Rymes at 11:15 AM on a Tuesday. The service technician arrived less than two hours later! He quickly determined that the problem would require the unit to be removed and taken to the shop. He advised me to call the shop in the morning for a status on my repair. I never had to bother calling! The following morning they called me, advised me that the unit was already repaired and ready to be returned! Quick as a whistle we had our heat restored. I cannot give enough praise to Rymes and their entire staff.
I sincerely hope you receive a speedy resolution to your problem! Keep us all informed!