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Rose · 10-17-2009, 10:09 PM

Well, we got our first flat on the trailer while bringing our boat back from the lake for the season. We were traveling west on 393 when it blew, about an hour from home. We have unlimited trailering coverage with Boat U.S. and our experience with them was excellent. The tire was shredded, so the customer service rep, Laura, tried to find a replacement for us. When that didn't work, she contacted John's Wrecker Service in Concord, who sent out a flatbed to transport the boat back to our house, and she kept in touch with us while we were waiting for the wrecker.

The operator of the wrecker, John (not the owner), was incredibly conscientious when putting the boat/trailer onto the flatbed and tied that puppy down tight. He also stopped a couple of times along the way to make sure everything was still secure. And he was very positive and friendly the whole time. What could have been a horrendous ordeal turned into a positive experience because of the wonderful service we got.

Rose

10-17-2009, 10:09 PM	#1
Rose Senior Member Join Date: Aug 2002 Posts: 498 Thanks: 62 Thanked 71 Times in 32 Posts	Boat U.S. and John's Wrecker Service Well, we got our first flat on the trailer while bringing our boat back from the lake for the season. We were traveling west on 393 when it blew, about an hour from home. We have unlimited trailering coverage with Boat U.S. and our experience with them was excellent. The tire was shredded, so the customer service rep, Laura, tried to find a replacement for us. When that didn't work, she contacted John's Wrecker Service in Concord, who sent out a flatbed to transport the boat back to our house, and she kept in touch with us while we were waiting for the wrecker. The operator of the wrecker, John (not the owner), was incredibly conscientious when putting the boat/trailer onto the flatbed and tied that puppy down tight. He also stopped a couple of times along the way to make sure everything was still secure. And he was very positive and friendly the whole time. What could have been a horrendous ordeal turned into a positive experience because of the wonderful service we got. Rose