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sa meredith · 03-23-2010, 09:44 AM

Eagle
While I can understand your frustration (assuming your accusation of the dealer damaging your tire is accurate, as opposed to a road hazzard....I'd love to have a nickel for everytime a customer came in to say "I have no idea what happened to my tire", only to see a two inch gash, from the curb they hit) I must say I find it ironic saying you would never buy another Toyota. Full disclosure: I am not a Toyota fan, as I worked for a domestic dealer for 22 years. To me, they have always been the enemy.
Anyway...anyone even remotely familiar with that frame rot recall, knows Toyota STEPPED WAY UP! Did far and away more than they ever had to. Offered 1.5 times the KBB vehicle's value, in a check. Not a voucher to buy another Toyota. You could actually take the check, and say "thanks, bye." Many/most people got 2 to 3 times what their old vehicle would ever had been worth. And some were 10/11 year old vehicles, where frame rot would have been normal anyway. In the industry, their recall is regarded as the most "customer friendly" of all time. A measure of good will that went above and beyond.
While your frustration over the damaged tire is understandable, you may have lost sight of the "big picture". The reason you went and bought in the first place, was due to Toyota's good will.
On another note...this seems strange. Are we to understand you went there right away, showed them the tire and damage, and they said, "sorry, not interested?"
Letters don't always work best. You simply have no idea of the volume of false accusations/ basless lawsuits that a dealer is hit with on a weekly basis.
With regard to tires...my experience was, over 90% of tire damaged that customers claimed they had no idea what happened, were caused by road hazzard. 90%! But, who wants to pay for their own tire when the dealer can be scammed into doing it.
Did you take this damaged tire to the dealer, state what you believe caused it, and discuss the matter?

Pepper..we have had two Edges since they came out in 2007, and they have been far and away our favorite vehicles..out of over 20 Fords in the past 15 years or so.
Great riding car.
The only issue woth the 2007, was a slight issue with the cooling system. Keep an eye on your temp gauge, and be wary of the sweet smell of anti freeze. It was not a recall, but rather a dealership TSB (Technical service bulliten) as it affected a very small percentage of vehicles. The fix is quick and very minor.

03-23-2010, 09:44 AM	#9
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	understand Eagle While I can understand your frustration (assuming your accusation of the dealer damaging your tire is accurate, as opposed to a road hazzard....I'd love to have a nickel for everytime a customer came in to say "I have no idea what happened to my tire", only to see a two inch gash, from the curb they hit) I must say I find it ironic saying you would never buy another Toyota. Full disclosure: I am not a Toyota fan, as I worked for a domestic dealer for 22 years. To me, they have always been the enemy. Anyway...anyone even remotely familiar with that frame rot recall, knows Toyota STEPPED WAY UP! Did far and away more than they ever had to. Offered 1.5 times the KBB vehicle's value, in a check. Not a voucher to buy another Toyota. You could actually take the check, and say "thanks, bye." Many/most people got 2 to 3 times what their old vehicle would ever had been worth. And some were 10/11 year old vehicles, where frame rot would have been normal anyway. In the industry, their recall is regarded as the most "customer friendly" of all time. A measure of good will that went above and beyond. While your frustration over the damaged tire is understandable, you may have lost sight of the "big picture". The reason you went and bought in the first place, was due to Toyota's good will. On another note...this seems strange. Are we to understand you went there right away, showed them the tire and damage, and they said, "sorry, not interested?" Letters don't always work best. You simply have no idea of the volume of false accusations/ basless lawsuits that a dealer is hit with on a weekly basis. With regard to tires...my experience was, over 90% of tire damaged that customers claimed they had no idea what happened, were caused by road hazzard. 90%! But, who wants to pay for their own tire when the dealer can be scammed into doing it. Did you take this damaged tire to the dealer, state what you believe caused it, and discuss the matter? Pepper..we have had two Edges since they came out in 2007, and they have been far and away our favorite vehicles..out of over 20 Fords in the past 15 years or so. Great riding car. The only issue woth the 2007, was a slight issue with the cooling system. Keep an eye on your temp gauge, and be wary of the sweet smell of anti freeze. It was not a recall, but rather a dealership TSB (Technical service bulliten) as it affected a very small percentage of vehicles. The fix is quick and very minor.