I've only had a problem with their body shop, the paint didn't come out smooth, it was all orange-peel effect. I had them re-do it free of charge, and it still didn't look quite right, but I just left it. I didn't want to have my car tied up another 2 days. I've never had a problem with their mechanic shop though. They found bad engine mounts and I looked at them myself, and they were indeed shot, so I replaced them myself, but at least I know they weren't trying to sell me something I didn't need, but I knew how to do the job myself, so I saved money that way. It was in for just an oil change when they saw the rubber separating from them during their 32 point safety and drive ability check.
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