Fairly easy to please
It doesn't really upset me too much when I get a sub par meal at a restaurant that is known to me to be to be good and which I frequent on a regular basis. Hey, we all have bad days and the wait person, cook, or chef can have an off night too. Disappointed, yes, but I won't write off a restaurant for a single bad meal, especially if other people in my party are happy with theirs.
What does upset me though, is their non responsiveness when I take the time and effort to email about a particular experience. It tells me that the owner or manager doesn't really care about their patrons' opinions based on their experiences.
If they don't care about my experience, then I find it difficult to support their business with future visits and/or recommendations to those who may ask.
I'm not saying I will bad mouth them....just that I may not recommend them.
We all work too hard to share our money with business owners who are not responsive to their customers' concerns.
|