Scott,
Thank you for your thoughtful reply. Full disclosure, the Canoe is one of our favorites.
I was thinking about your dilemma of the "curse" of too much business on a given night. Nothing can sour some of us more than a brutally slow experience when we are not in the mood for one. I was thinking about the common experience we have all had when we are told there is an hour wait for a table. When I hear that, I make an educated decision of weather to wait or bail. No hard feelings, I just don't want to make that big of an investment at that time. It cuts the wait for the folks behind me as well. I suspect the line reaches some kind of equilibrium where people are willing to wait a given number of minutes.
To my point, I wonder if their is any practical way to give me a chance to make a decision on the current meal cycle time as well. Is their a certain number of guest that a waiter or the kitchen gets to where your experience tells you that this is going to start being an issue for some customers? Is their a way to give me the option to make the investment in time or choose another option? I can imagine that it is a tough choice to discourage business but I would certainly be even more loyal to someone being honest with me.
Just thinking out loud. We are glad you care.
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