Quote:
Originally Posted by camp guy
I have been to the Inn frequently for Saturday morning breakfast, usually early, and have found it to be okay. I was a regular Saturday customer before the renovation and had become friends with the waitress, so returning after the renovation was somewhat of a chance to visit with her as well as have breakfast.
To tell the truth, the food is marginal, and when she is our waitress the service is great, but I have had other servers and the service was not good.
To this day I am totally confused as to why the Inn can't get it's service act together. This topic has been beaten to death on the web, and many, many posters have recounted tales of bad service, complete with specific details, and, yet, the bad service continues. I have e-mailed the Inn directly with specific complaints, and even made suggestions, and still no action. With as many complaints as they have had, wouldn't you think they'd get the point.
They need to hire a competent dining room HEAD SERVER who is responsible ONLY for the training and supervision of the table servers. When there is a complaint, this person needs to jump all over it with both feet, and fix the problem.
Enough said by me.
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I think you make a good point.
It is quite possible that one of two things is happening.
One, they are running the place on the model of other properties and not taking into account the possible difference in customers thoughts and attitudes, thus they take a we know what we are doing stance.
Or two, the current manager is shuffling the bad reports, emails, etc. under the rug to protect their own hide and to protect a job that they may not be qualified for.
It has been mentioned before that this property is owned by a larger group with other locations. I believe your complaints and emails need to go there if you really expect to see any change. Sounds like the complaints stop at the door. That is only my opinion, but for a place that has been cut into the size pieces that this place has, something is keeping the bits out of the grinder.