Kona Chick
My daughter and partners own 4 restuarants in the midwest. I'd say they are in Mame's or Common Man ilk. Not fine dining but up scale. She trains the wait staff and bussers. Wait staff is trained to alert the cook staff so that the entree or next course arrives on time. Neither early nor late. If I am served a course to early I try to send it back. If that is a problem the tip is reduced to as far down as nothing. I alert the host/hostess to the issue and when I vist that place again if the same thing happens then I find another place.
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