Communication is the key
I have been a waitress /cook for longer than I care to admit ...but as I see it, communication is the key. I talk to my customers and then I talk to my kitchen/chef. If a customer comes in at 6 p.m. and tells me they want to make a 7 p.m. movie...I move them along. If a customer comes in and says they are out for a date night with no kids and want to relax...I take that into consideration. Alot of restaurants use computers these days-the waitstaff puts in the order on a computer and really has no control over when the food is ready. Call me old fashioned, but I prefer talking to my customers and chef and timing my tables myself. I consider that part of my job. And I truly believe a server can make or break your dining experience. I also make it a point to know all ingredients in meals we prepare, any allergy or gluten concerns, favorite tables, wines, or desserts, and knowing when to "chat it up" with customers and knowing when to walk away. With that said, my forum friends, I will now step down from my soap box.
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