Just to keep the discussion somewhat in balance here:
We also had a really bad experience with the Lobster Pound and have not returned. It was a while ago, but it was so memorable that going to the Lobster Pound elicites groans when ever it is brought up.
We went out to eat with a large group and the orders were completely mucked. I ended up waiting 2 1/2 hours for my meal and ended up telling them to just forget it. I sent email to Mike after the incident and never got a response....and yes we talked to the manager that night.
So, while I personally have no opinion about this incident...there are others.
Jetskier