First off, it takes a real owner/manager to address this type of slam. Mike runs a tight ship there. I'm sure problems occur, wait times linger like anywhere. My first shock was how brave someone would be to start dinner at near 7:00 PM and be headed to a concert. I did that once, never again. I screwed up.
If something was inedible, or just plain bad, a manager/waitress should always be brought over. The Pound is a very busy place. Sometimes, you gotta do what you gotta do. Complain loud and frequently. I hate to myself, but will if I have to. Mike's the man for customer service, and I found the entire staff to be pretty well trained. If Mike knew of your troubles, he would have been there in a flash.
Same goes for someone waiting 2 1/2 hours anywhere. You have to draw the line somewhere. Restaurants always will make mistakes, there are lots of new people, summer seasonal businesses especially. Speak up. It's not the proper time to speak up a few days later on a message board. It's fine if you do. But I would have demanded the check and cancelled orders at that point.
Restaurants are particularly vulnerable to "never come backs". I have a few in my memory as well. I regret the ones where I didn't speak up after a bad visit. Test them out again when your schedule permits. If you still don't like them, fine. Nobody likes every place for sure. But report back sometime.
PS: General rule of thumb and words of wisdom, from a planner.
Never, ever order appetizers if you're on a schedule. It generally slows down the order increases your blood pressure, and can lead to writing nasty reviews on the internet
