Sounds like an interesting controversy. What I've taken out of this is that the customer went to LP with the intention of receiving attentive service and a good meal. I'm sure he asked if they would be able to get in, get dinner, and get on and still make it to the concert. Whoever he asked for this "special service" must have told him they could accommodate him, so he stayed and that's when he didn't receive what was requested.
It's not a matter of him thinking he's better than every other customer and should receive special attention, as other posters have mentioned.
After this entire thread, I'm on board with SA Meredith. Something seems fishy. As a business owner, I would not publicly state that a customer was wrong. Just doesn't represent good business practice and customer service to me. I don't care how reputable the establishment is. Sounds very defensive.
The point is, providing the facts are correct from the original poster, if you are busy enough to serve 400 tables a night, then you can afford to sacrifice a meal or two. I can almost guarantee not every meal will be perfect. In this case it was simply poor service to the customer. Sounds like he went in there with intentions that he would be able to get dinner and was assured he would make it in time to the concert. I'll assume he would have left and gone some place else (as I would have in his situation) if they told them they couldn't accommodate his request. He didn't receive attentive service and didn't get a good meal. I think it's reasonable he didn't bring up his dilemma at the time as he was in a rush.
Should he have posted his harsh story here...maybe? Could he have tried to contact them after the fact when he had time? Yes. However, I believe the LP should know better than to publicly put down a customer. Clearly the customer was real, or Mike intentionally created this customer as both sides have conflicting stories.
Needless to say, I don't think I'll be in to try out the Lobster Pound after this until something is cleared up.
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