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jrc · 08-10-2010, 08:44 AM

I very much doubt this is a setup by Mike Ray. He can't be happy that everytime he opens the forum there is a new post in a thread called "Lobster Pound Disaster". Yes, I know there is no such thing as bad publicity but too much bad publicity is not good.

I bet now he is think he should have said, "I'm sorry you didn't enjoy your visit, come back in and we will make it right" It is never a good idea to argue publicly with a customer. If a customer made a stink in the restaurant you would not sit there and argue with them, you would quietly handle it. If the customer got out of hand you ask them to leave then walk them out.

Penny doesn't every customer deserve attentive service? I expect it when I go out, even when I go to Burger King.

Sometimes when we go to a restaurant, I want to take my time, have few drinks, and some appetizers, talk with my friends. Sometimes I just want to get a meal and get out. A good server will sense which, but it never hurts to tell them directly.

08-10-2010, 08:44 AM	#62
jrc Senior Member Join Date: Apr 2004 Location: NH Posts: 2,689 Thanks: 33 Thanked 439 Times in 249 Posts	I very much doubt this is a setup by Mike Ray. He can't be happy that everytime he opens the forum there is a new post in a thread called "Lobster Pound Disaster". Yes, I know there is no such thing as bad publicity but too much bad publicity is not good. I bet now he is think he should have said, "I'm sorry you didn't enjoy your visit, come back in and we will make it right" It is never a good idea to argue publicly with a customer. If a customer made a stink in the restaurant you would not sit there and argue with them, you would quietly handle it. If the customer got out of hand you ask them to leave then walk them out. Penny doesn't every customer deserve attentive service? I expect it when I go out, even when I go to Burger King. Sometimes when we go to a restaurant, I want to take my time, have few drinks, and some appetizers, talk with my friends. Sometimes I just want to get a meal and get out. A good server will sense which, but it never hurts to tell them directly.