Quote:
Originally Posted by Winnipesaukee
Edit: OP, let me see if I can say this in a non-ad hominum manner: "your posts" are absolutely neurotic.
People are far too liberal with their public rants on restaurants. I've been to hundreds in my short life, and have had plenty of bad experiences, with only one worth mentioning: Carbo's in Mashpee. Even that wasn't a huge deal; it fell all on the waitress we had. The food was good...
Try working in a restaurant, folks, and see how you like it. You're not buying a bespoke suit, you're being served dinner. Accept that people make honest, harmless mistakes. Something wrong? Speak up. Go to the hostess, tell someone, or just walk out.
I usually don't eat out too much in NH (grilling is more the norm up there), but after seeing you go through this crap, I'd love to stop by and chow down some wicked pissah lobsta. I'm sure the service will be just fine. You've been there what, 30 years? I'll be the one ordering that inedible shrimp for an app, followed by that yellowfin. See ya soon.
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The name The Lobster Pound has been there for like 30 years (the current owners about 3), but you can bet your bottom dollar that the Loster Pound that Lou and Harvey ran is a far cry from the current owners.
There are some folks on this forum that will understand where my comments are coming from, but having a personal relationship with quite a few resturants in the Lakes Region for the last 29 years, is where my following feelings come from. Many really good people have walked away from the industry in this area for one reason or another and they will never return. That to me is a shame, the likes of Crabby Dave, Pepper and Lou and Harvey are only the tip of the ice berg with a few more on the step of that door now.
My post is to only illistrate that the owners of these newer resturants have some extremely big shoes to fill and most of what has been said in this thread by Mike Ray is appaulling and is proof that while one can have a very successful business, it is the small things that count and how this customer was treated (wrong or not) in a public forum was a very eye opening experience. The names listed above held themselves in a much higher manner and the following that they enjoyed was the reward for caring about your customer beyond what their credit card number was.