I also live in Suissevale and have Amerigas due to the agreement for gas pricing that they have with Suissevale. A few years ago I had a problem with my gas heater where I had no heat. This was late September when this happened. I called Amerigas figuring they would be very willing to take care of their own gas customers. I was told that they could not get to me until around late November. When I reiterated that I had no heat, they told me that things wouldn't freeze until December. I thanked them for their concern and told them I would find someone else.
I called a service person from Laconia who had done work for me in the past who was able to come right out. He ended up rewiring my heater as the person who had put it in originally had done a less than professional job. During the call he did tell me that I was probably fortunate to not get Amerigas as he termed them as "parts changers" and not problem solvers.
I would give you the persons name except he was getting out of the service business for a career change. He was a small two person outfit and was burned out.
The lesson learned here was don't go to Amerigas for service as they really don't care about their customers plight.
|