Quote:
Originally Posted by secondcurve
What happened to him? I remember one bitterly cold January night when I arrived at my house to find that the pipes had frozen due to a failed heating system. At the time I had a product from Wolfeboro oil that was supposed to notify them of a heating failure (the product was a Scull-tel, which is sort of like the freeze alert alarms of today). Obviously, it hadn't worked.
Jim Bean came out promptly after my call to Wolfeboro Oil and we were soon both crawling around under the crawl space in the freezing cold trying to get the heating system on. After working on things for a 1/2 hour he asked me why I didn't seem upset at him. I responded by asking him whether he would be working faster if I was screaming at him. He chuckled and said he would have left 20-minutes earlier if I had been yelling. I explained to him that I assumed that would be the case so that is why I didn't seem upset. He got the heat on and eventually the place warmed up. There were some cracks in the pipes that needed fixing but I had arrived before most of the damage had been done.
A couple of days later, while I was trying to decide how much grief I was going to give Wolfeboro Oil over the fact that their freeze system had failed and damaged my pipes, I got a call from Jim explaining that Wolfeboro Oil would pay for all the plumbing damages, give me some free oil, etc. to compensate for the failure of the alarm. I thought that was a good response and to this day I buy my oil from them. I use Terry for service, but I buy oil from them. In any event, I thought he was a good guy who stood behind his company.
|
I also used Wolfeboro oil for years until they stopped monitoring my Scull-tel system. I now used Fuller oil although the service was better from Wolfeboro oil.
I'll give Terry a call and see if he can help me.
Thanks