[Nagigator]

Originally Posted by Pontoon Goon

I cannot imagine sending back a drink or anything else in a restaurant because I made a bad choice. Chalk it up and move on. That being said, I am at work right now and I just took back a custom made table because the customer envisioned the apron 2" shorter in height and she just can't get past it. I smiled through the whole thing and we are building a new table for her this week. The one thing I have found is the companies who have not made through these hard times are the ones who have not made customer service a top priority.

Smart move..........