[magicrobotmonkey]

I had a situation where we sent the wrong take out order home with someone. It was entirely my fault, two similar orders came in close to each other and I didn't get a name. Before I had a chance to call the guy who had the wrong order, I recieved a *very* angry call. After listening to the party ranting about how awful the food they recieved was and how they were going to have to throw it all out, I was able to get a word in edgewise to ask "What can I do to make this right?" The man on the phone demanded that I put a double credit on the card he had used to pay! After camly informing him that I was unwilling (and probably unable) to do this, he let me know that he was in the hospitality industry and would be unable to recommend us to his guests if I didn't give him double his money back! After almost dropping the phone in shock, I was able to work with him by refunding his money and sending him a gift card to cover the cost of the meal he ordered.

So, has anyone heard of giving a double refund for food?