Chip,I read your post and had to chuckle....you are absolutely right but most servers don't have sand enough to confront a customer who makes a game of complaining constantly.
My good friend Mike Love had such a customer when he was running Loves Quay in Wolfborough.The guy was a high roller from New Jersey who always came in with a large party.He seemed to enjoy showing off for his friends by loudly complaining about his meal.Week after week he would send back his entree.Mike got tired of trashing a $30 meal every time this guy came in and one night he saw his order come into the kitchen and personally prepared it and knew it was perfect.
Sure enough...he sent it back to the kitchen.
Mike Love was the most patient,generous and understanding guy you ever met,but he had enough of this guy.
He came out of the kitchen with a bus tray and cleared the table in front of him.....his drink,water, place setting and told the guy to hit the road......in front of a party of eight.
Same as your situation,the guy came back the following week,apologized and pleaded to come back.
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