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Old 03-31-2011, 05:44 AM   #22
SteveA
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Quote:
Originally Posted by jrc View Post
Customers are too hard to find.
We operate under the old saying..... "the customer is NOT always right... but they are always the customer". If you want to keep that customer, you have to be willing to deal with returns.

We often have to return product that did just not work out for a customer. It's part of the deal. Frankly the cost of those returns are built into the pricing we present to all customers.
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