Winnipesaukee Forum - View Single Post - Kitchen Appliances-Best Place to Buy

BroadHopper · 07-27-2011, 04:13 PM

Regardless of where you buy the products or what product you buy. Service is most impotant factor in appliances.

Lowes, Home Depot etc. usually outsource service calls to service companies like GE. Sears also have their own service department.

Baron's service was a miss, twice for me. 5 years ago I bought a large ac that they installed for me. Within a few days it stopped blowing cold air. A call to the store and I was told to return the ac! It took two of us to carry it to the truck and deliver. They were aware I needed the ac for my elderly mother and it was in the middle of July. They would not loan us another ac. I borrowed an ac from a friend. I called toward the end of August for status on the ac. They have not even touch it! In fact, they called me in January of next year to pick up the ac! They were going to charge me $350 for it but when I pointed out that the ac was only a few days old. They waived the bill. That hit a nerve!

Like a fool, I bought an over the range microwave on clearance sale from Baron's three years ago. They installed it for me. Within a month, I called the store that the microwave stopped working. The store told me to call the manufacturer as it is under warrantee. The manufacturer sent a GE repair guy over to repair. Baron's cut the electrical cord and splice the cord to the electrical wire from the wall. The GE guy said that void the warrantee. A call to Hotpoint confirmed it. I called Baron's and they denied that their installation crew would cut the cord and will not take responsibilty. This incident was reported to the BBB. Luckily the microwave was fixed for the $80 minimum fee. The spliced wires were loose.

When I remodeled my kitchen 7 years ago, I bought all kitchen appliances from Home Depot. They also did the install. No problems.

07-27-2011, 04:13 PM	#16
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,571 Thanks: 3,208 Thanked 1,101 Times in 793 Posts	Service Regardless of where you buy the products or what product you buy. Service is most impotant factor in appliances. Lowes, Home Depot etc. usually outsource service calls to service companies like GE. Sears also have their own service department. Baron's service was a miss, twice for me. 5 years ago I bought a large ac that they installed for me. Within a few days it stopped blowing cold air. A call to the store and I was told to return the ac! It took two of us to carry it to the truck and deliver. They were aware I needed the ac for my elderly mother and it was in the middle of July. They would not loan us another ac. I borrowed an ac from a friend. I called toward the end of August for status on the ac. They have not even touch it! In fact, they called me in January of next year to pick up the ac! They were going to charge me $350 for it but when I pointed out that the ac was only a few days old. They waived the bill. That hit a nerve! Like a fool, I bought an over the range microwave on clearance sale from Baron's three years ago. They installed it for me. Within a month, I called the store that the microwave stopped working. The store told me to call the manufacturer as it is under warrantee. The manufacturer sent a GE repair guy over to repair. Baron's cut the electrical cord and splice the cord to the electrical wire from the wall. The GE guy said that void the warrantee. A call to Hotpoint confirmed it. I called Baron's and they denied that their installation crew would cut the cord and will not take responsibilty. This incident was reported to the BBB. Luckily the microwave was fixed for the $80 minimum fee. The spliced wires were loose. When I remodeled my kitchen 7 years ago, I bought all kitchen appliances from Home Depot. They also did the install. No problems. __________________ Someday may never be an actual day.