Quote:
Originally Posted by Green's Basin Girl
On Saturday Night we had dinner at Mames. We were the last party downstairs in the dining room. I wanted my prime rib well done. The server said that it wouldn't be a problem. I had to send it back because it was only cooked medium. I only ate a small amount and then asked for a box to take it home. I did this because everyone was done eating. When we left the restaurant I forgot my doggy bag/box. I didn't even get into the car when I remembered that I had forgotten it. I went back inside and there wasn't anyone around. I checked the table where we had dinner and it was all reset. I yelled into the kitchen several times, but there wasn't an answer. I walked into the kitchen and the server we had was chatting on the telephone. I asked her where my food was and she merely shrugged. I called the owner, John Cook, on Sunday to explain the situation. He chewed me out for going into the kitchen. He said there is a liability issue. i explained that there wasn't anyone around downstairs. He also said that they do not have a policy on what to do about food that is left behind. I remembered when I waitressed ( we weren't called servers at that time) we would run out in the parking lot with food that our customers had forgotten. I think the food should be held for at least 10 minutes to see if the customer returns to get it. I was wondering what other forum members think about a situation like this?
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My wife and I were at the Northend in Moultonborough last Friday and a couple left their doggy bag on the bar, without hesitation the bartender ran out of the restaurant into the parking lot to find the patron who left the bag . I could see through the window they were very thankful for getting them the bag . Anybody who doesn't make an attempt to locate the party should not be in the service field . Im sure the patron at Mames left a gratuity , the owner should not be it the buisiness if he reacts like you did something wrong , when you paid for that meal that keeps his business going . I personally wouldn't set foot in that place !!