I was at a Sales Managers meeting at our corporate offices in Elyria, OH. We we're in a large conference room when one of the office staff burst into the meeting to say a plane had hit the WTC. At first we went on with the meeting until the word got out that a second plane hit. We had giant projection TV in the Conference room and they turned it on and we watched the story unfold. Horrible!
That night we were scheduled to have about 30 of our major customers coming into Cleveland for a training program that was planned for 9/12. We were supposed to have a reception for them that night at a Marriott Courtyard right near the Cleveland Airport. The only customer that made it was a local guy that drove to hotel.
We all ended up watching the events unfold in the lobby TV area at the Courtyard.
That night the crew from Delta 1989, that was for a period of time, thought to be a 5th plane. The entire crew sat with us and watched the TV and told us all about the confusion that had forced them to be ordered to land in Cleveland. They spent hours on the ground being interviewed by the FBI. They were one shook up bunch of people.
The whole story of Delta 1989 is told here.
http://www.911myths.com/index.php/Delta_1989
My brother worked for Raython in North Andover, (still does), two close friends he worked with died that day on one of the flights from Boston.
I ended up having to rent one of the last cars they had at Cleveland airport and drive back to NH. I carpooled with a guy that I dropped off in Springfield, Mass.