[ChocolateGypsy]

I saw those devices on some tv show a few years back... i think they were using them for the lunch crowd at Legal Seafoods. It makes sense when there's a huge volume of people and it beats going to counter service for lunch.

I'd like to thank everyone for their input here. It is the waitstaff that's supposed to know when an order is taking too long -- before the guest notices -- and then he/she should have some sort of recourse to deal with the issue. Service hinges on well-trained or experienced waitstaff -- which is a rare in these parts. Most restaurant owners/managers don't realize that the dining room staff has a lot of control over what happens during service and that they just can't stick any monkey out there to take guest orders... and then treat them like garbage in the kitchen and expect them to approach the customers with a positive attitude.