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sa meredith · 11-02-2011, 11:42 AM

OK...I experienced several of the things written about here...Some bad, but really, mostly good...
First of all...SEARAY2200...
same exact thing happend to me...I called Columbus day weekend to ask if the Belmont office was open on Monday (Columbus Day), as I wanted to return my hi-def box, as I was shutting cable off until May. The rep worked real hard to sell me the "park your service" feature, as there would be a $40 start up charge in May. It didn't bother me, as anyone with one ounce of negotiating skills knows, that $40 would be waived quicker that Tito and Theo blew town. Anyway...told her I would think on it and get back. So, when Monday came around, I figured, why bother disconnecting the thing, as I'm sure I would drag my feet about going to pick one up again in May. Yeah...pay the $5 a month...you win. So, from home, I called them back on Thursday, to say cancell service, but put me in "Park" mode. I'll send you 30 bucks +/- to cover the winter...and lo and behold, she says...oh, you are not eligible for "park" service, as your basic service is bought as a group, thru your association. EXCUSE ME??!! You folks are the ones who pitched me on it. I wanted to return the darn hi-def box. She then says I must return the box, or pay full cost until such time as I do. No way I was driving an hour up, and an hour back to get the box. Anyway...a supervisor got on the phone, saw in the notes that I had indeed been pitched the service, and said, OK...keep the box all winter free (no service of course) and free start up in May, sorry for the misunderstaning.
Bad thing, turned good by them. Well done.
As for those of you saying you lost some stuff...I don't get it. I received a letter in the mail weeks ago warning me of the change over, and the loss of all memory, and parental controls being reset to zero. Then got an email a week ago.
And Monday, my CELL PHONE rings, and it's an auto message from Metrocast, warning that all memory and controls on my cable box will be gone in a matter of hours.
Talk about over kill. Did they do their part??? Pretty darn sure they did.
Now..as for re-learning how to use stuff...Don't we all hate change at first. I do. I'm the worst. Some thing unfamiliar seems bad. But given a chance...will it be second nature and probably better, in no time? Of course. I remember when using a PC seemed like speaking German...and then one day thinking, a 1st grader can do this.
In the end, wouldn't switching to a brand new provider (Dish, whatever) also include the task of re-learning an entire channel system? Of course it would. Same thing.
Just my two cents/sense...

11-02-2011, 11:42 AM	#24
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	Overreaction...to be sure!!!! OK...I experienced several of the things written about here...Some bad, but really, mostly good... First of all...SEARAY2200... same exact thing happend to me...I called Columbus day weekend to ask if the Belmont office was open on Monday (Columbus Day), as I wanted to return my hi-def box, as I was shutting cable off until May. The rep worked real hard to sell me the "park your service" feature, as there would be a $40 start up charge in May. It didn't bother me, as anyone with one ounce of negotiating skills knows, that $40 would be waived quicker that Tito and Theo blew town. Anyway...told her I would think on it and get back. So, when Monday came around, I figured, why bother disconnecting the thing, as I'm sure I would drag my feet about going to pick one up again in May. Yeah...pay the $5 a month...you win. So, from home, I called them back on Thursday, to say cancell service, but put me in "Park" mode. I'll send you 30 bucks +/- to cover the winter...and lo and behold, she says...oh, you are not eligible for "park" service, as your basic service is bought as a group, thru your association. EXCUSE ME??!! You folks are the ones who pitched me on it. I wanted to return the darn hi-def box. She then says I must return the box, or pay full cost until such time as I do. No way I was driving an hour up, and an hour back to get the box. Anyway...a supervisor got on the phone, saw in the notes that I had indeed been pitched the service, and said, OK...keep the box all winter free (no service of course) and free start up in May, sorry for the misunderstaning. Bad thing, turned good by them. Well done. As for those of you saying you lost some stuff...I don't get it. I received a letter in the mail weeks ago warning me of the change over, and the loss of all memory, and parental controls being reset to zero. Then got an email a week ago. And Monday, my CELL PHONE rings, and it's an auto message from Metrocast, warning that all memory and controls on my cable box will be gone in a matter of hours. Talk about over kill. Did they do their part??? Pretty darn sure they did. Now..as for re-learning how to use stuff...Don't we all hate change at first. I do. I'm the worst. Some thing unfamiliar seems bad. But given a chance...will it be second nature and probably better, in no time? Of course. I remember when using a PC seemed like speaking German...and then one day thinking, a 1st grader can do this. In the end, wouldn't switching to a brand new provider (Dish, whatever) also include the task of re-learning an entire channel system? Of course it would. Same thing. Just my two cents/sense...