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winnipiseogee · 11-18-2011, 05:29 PM

So I finally get around to resetting my DVRs and asking for a credit for the service interruption. After being bounced around from person to person I realize that they are coming up with some pretty ridiculous reasons for not giving me a refund (for example - "if you wanted a refund you should have called in the first few days - its been 3 weeks so we don't think we will give you a refund" Mind you wait times in the first week were easily over an hour!

Finally after an hour and a half one of the reps tells me its because MetroCast gives them bonuses for NOT refunding customers money even if the customer is rightfully due the money!!!

What kind of a company does that?!?!? Clearly one that doesn't care about their customers!!!

Now hopefully I can get a satellite signal for Direct TV!

11-18-2011, 05:29 PM	#62
winnipiseogee Senior Member Join Date: Apr 2009 Posts: 297 Thanks: 67 Thanked 152 Times in 79 Posts	I think its time for direct Tv So I finally get around to resetting my DVRs and asking for a credit for the service interruption. After being bounced around from person to person I realize that they are coming up with some pretty ridiculous reasons for not giving me a refund (for example - "if you wanted a refund you should have called in the first few days - its been 3 weeks so we don't think we will give you a refund" Mind you wait times in the first week were easily over an hour! Finally after an hour and a half one of the reps tells me its because MetroCast gives them bonuses for NOT refunding customers money even if the customer is rightfully due the money!!! What kind of a company does that?!?!? Clearly one that doesn't care about their customers!!! Now hopefully I can get a satellite signal for Direct TV!