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Bigstan · 11-22-2011, 11:15 PM

What's the issue with it? He acknowledges an issue and tells you the corrective actions he is putting in place.

He uses the opportunity to chime in on other new offerings and changes.

I would say the comment card reading has no value, thus he invites those that may have positive responses to chime in. Keep in mind - how many negative comments are placed for every positive one? If I had customers I thought were happy I would invite them to chime in when my establishment was repeatedly critized over a year or two (and rightfully so, I have been there a time or three). Can't really blame the guy.....

He defends a charge of lack of business / bad economy contributing to the overall lack of care. If business is indeed up of course he would seek to reinforce that all is well and things are moving in the right direction.

If everyone wants them to improve and do well we should hope that the turtle wins the race and the eventual / slow progress fixes all.

AND - with 300 reservations for Thanksgiving the reviews over the next couple weeks will tell all either way.........so lets wait and see.

Good Luck!

11-22-2011, 11:15 PM	#15
Bigstan Senior Member Join Date: Apr 2008 Location: Gilford NH Posts: 376 Thanks: 9 Thanked 163 Times in 91 Posts	? What's the issue with it? He acknowledges an issue and tells you the corrective actions he is putting in place. He uses the opportunity to chime in on other new offerings and changes. I would say the comment card reading has no value, thus he invites those that may have positive responses to chime in. Keep in mind - how many negative comments are placed for every positive one? If I had customers I thought were happy I would invite them to chime in when my establishment was repeatedly critized over a year or two (and rightfully so, I have been there a time or three). Can't really blame the guy..... He defends a charge of lack of business / bad economy contributing to the overall lack of care. If business is indeed up of course he would seek to reinforce that all is well and things are moving in the right direction. If everyone wants them to improve and do well we should hope that the turtle wins the race and the eventual / slow progress fixes all. AND - with 300 reservations for Thanksgiving the reviews over the next couple weeks will tell all either way.........so lets wait and see. Good Luck!