Quote:
Originally Posted by Pineedles
It does bring in to question the relevence of this forum as far as restaurant reviews are concerned. They (the W Inn) had 300 reservations for Thanksgiving, and we had 1 or 2 responses from people that were there? You may be on to something NB. Some restaurant owners have gotten into some deep doodoo by responding here. Of course some like samiam is a regular contributer to the forum, and his places never have a complaint. And I know why. He does it simple and the right way.
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You are definitely onto something here Pineneedles. Its a funny thing, but when someone feels they where wrong, it is easy to step behind a keyboard, and say what is on your mind. Now in the case of a customer, it quickly gets out their frustrations, and they move on... In the case of a business owner, they can be frustrated by what they perceive as a threat to there business and take the issue way to personally. which leads to further conflict. If I where a business owner, I would review threads about my business but never comment on them. If you make changes in your business people are going to know you are paying attention.
By far the worst scenario here, that I have scene is what has happened to the owner of O's and the canoe.... he has made comments trying to respond to issue, only to be pulled into ugly debates.