Quote:
Originally Posted by dmjr
Just thought I would give you all a heads up about a experience I have had with Sears in Tilton. I took my Kenmore Vacuum cleaner there at the beginning of December to get the power cord replaced under warranty. They told me that it would be a week turnaround to get it back. After it did not arrive a week later they called me to inform me that it was going to be longer than expected since they lost it. I went down today after they called me to say it was in and they could not find when I got there. Talk about bad customer service!
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Keep in mind, there are alot of Sears stores closing which means some disgruntled employees and some that just don't care about customer service anymore. Not saying its right, just saying it happens