DOwn here in MA, my mother bought a Craftsman snowblower, though I told her not to, she wanted to use a store credit card. WEll within the first year it needed a boat load of work.
Called to set up an appointment, she at least bought the warrenty
Brought it to the store, was picked up at sears by a sears van, drover it out to somewhere out to springfield to get fix (she lives in Boston), they had it two week, then they had to drive it back to the store and then I picked it up. I was told that all the machines go there. What a joke
Also I had to send it back three times. SO then once you go through to someone the third time (same flaws) and I was not around to bring it to the store, they brought a new one to her door. Funny thing was she bought a 4HP, they brought her a 8hp, and took the old one away. YOu wonder why they are in trouble. They just gave her a 1 year newer machine, that cost almost $400 more. Make sense. WHen she asked the guy if she would be charged for it. He said no, this is what I had in the truck so you are all set
I used to love Sears up until about 6 years ago when all their stuff turned to crap, but I still like their craftsman hand tools
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Capt. of the "No Worries"
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