Quote:
Originally Posted by Sue Doe-Nym
Having bought Craftsmen tools for many years because of the warranty, I had a broken 1/4" drive socket wrench and took it to the Tilton store. What a disappointment. The people were not friendly and could only give me a reconditioned wrench and not a new one. The quality was noticeably poorer than the original and I was basically told to take the one they offered and shut up.
No more Craftsman tools. What are some other brands of tools that people are buying?
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Contact Sears customer service or go to a full service store. I bet you get better satisfaction.