[WakeboardMom]

If you have a choice, choose something else.

Two nights in a row, we were in the middle of watching Primetime on Demand when Time Warner decided that our time wasn't worthy of good service. In the middle of the program, the service shut down and the onscreen message said "not available at this time, try again later." WHAT?!!?

These two nights just drove home all the points that have been concerns since we signed the original contract with the service. The menus are difficult to navigate, they are not user-friendly. Every click of the remote takes an interesting amount of time for the on-screen prompts to appear and then when the remote is clicked, it takes yet another interesting amount if time before there is a reaction.

Time-Warner does not seem to care about keeping our business, or making us happy, or giving good customer service. We will now investigate other options.