I worked at the Castle last summer, in the cafe and also in the gift shop. Previously, I was a frequent lunch client there. The food was always outstanding, and the service was good.
I have to say that at several of the buffet type luncheons I served, there were a number of people who took a lot of food which they never finished. Very wasteful. And some of the people at the end of the line got whatever was left. The kitchen had to scramble to try to prepare more food quickly, and that was difficult. In this case it may have appeared that nobody had plates piled high, but that could have been the problem.
In any case, I would have asked to speak with the general manager to try to straighten things out before posting on the forum. The Castle is a great place for a function or lunch, and I hope people don't get a bad impression based on this.
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