I too had bought a bought from them in 2001 a Vista 245. It was maybe a week after the fact and the boat would not start. Called them and asked if they could send someone over to West Alton Marina. They were having a "Open House" that particular weekend and was told no one in the building could leave as they needed to take care of all the potential customers/buyers. I said to them, "I am already a customer"! After some more back and forth, they reluctantly sent someone over.