Attitude is EVERYTHING when it comes to dealing with such situations.
As a customer, I always expect to be treated fairly, but it goes a long way to do several things. First, treat the parts guy with respect, as you are no better than he/she is. Secondly ask, don't demand. If I bring a part back I put it back in the box clean and in the same condition as I bought it. Yes most electrical parts are not refundable, but know what if you are nice about it never know what kind of deal you may get in return, if not a full refund. Finally any business isn't going to slap the hand that feeds them, unless you act belligerent. Foul language good grief is that REALLY necessary? Any customer that came to me with that kind of attitude would be the last person I'd be inclined to help out that's for sure!
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