[Pepper]

Jetskier, rrr, and LakeLady6 first allow me to express my regret that you did not thoroughly enjoy your meal. Those who visit regularly know that I check on customers whenever I am able, and I want to know EVERY TIME about ANYTHING that is not satisfactory. Apparently I was not able to check on you while you were dining, or perhaps you opted not to raise the flag, if I did stop by your table.

With regard to the portions available, we offer our standard single-stuffed roll, which weighs precisely one quarter pound, and our new double-stuffed roll, which weighs precisely one half pound. This weight is carefully portioned on a digital scale. As is typical of this time of year, we have many new staff members, and some are still learning how we do things. It is entirely possible that you received portions that contained only smaller pieces, and too much mayo. This could be a result of failure to stir properly, or some other failure to follow our procedures. There is no excuse for this, and I will vigilantly guard against it happening again. You have my word on this.

With regard to the portion and the pricing, lobster prices are currently at record high. We honestly feel the $9.75 price for the standard single stuffed and $16.95 for the double stuffed are extremely fair. Additionally, we couldn’t agree more that lettuce in the roll is a key factor in keeping the lobster from making the roll limp. That’s why every lobster roll is served on a grilled roll, with a small nest of shredded lettuce placed inside before stuffing with lobster. For those that prefer ungrilled rolls, or no lettuce, we happily accommodate those requests.

We’re glad that each of you have posted your experiences, and hope that on another occasion you’ll try us again. We sincerely hope that if your next visit is not ONE HUNDRED PERCENT satisfactory, that you will bring it to our attention at once! Customer satisfaction and enjoyment are our NUMBER ONE PRIORITY!