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Originally Posted by BroadHopper
QAM channels is not always available, sometimes I get a 'No Signal' on my tv and sometimes I get a 'low signal'. I guess the HD converter box also boost the signal?
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Generally, no. No signal could come from the channel being temporarily remapped to a different frequency for some reason. You might want to look into a whole-house CATV amplifier, especially if you have a lot of splitters and/or crappy old RG-59 cable.
This one is very good, and not too expensive:
http://www.amazon.com/8-Port-Bi-Dire...dp/B000WDR94U/
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If you call Metrocast for help, they would give you the 'tech support' number. Hours of canned music recordings later, they would tell you to 'update the software on the tv'? A lame excuse if I ever heard one.
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They are contractually obligated to deliver a clear picture with no visible signs of signal degradation. This includes sending a tech to your house, and potentially installing an amplifier like the one above, at no cost. This only applies of course to the channels you are paying for.