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diprna · 07-27-2012, 09:10 AM

Went to Pizzeria Venti last night. First comment to gentleman taking our order was "we'd love to have dessert first, we LOVE cannolis!" (we were joking). After we paid and were walking to our table we glanced back and said, "Save us 2 cannolis!". We had ordered the goat cheese marinara appetizer and a medium pizza......it was all delicious. We were there very early (5:30ish) and the restaurant started to fill a bit as we enjoyed our dinner. As we were leaving we went back to the order side and my daughter asked the guy "Do you have our cannolis ready?" and he literally advised us there were other orders ahead of ours, we should have paid for them with our dinner and it would take at least 15 minutes to get them for us!!!!! I was like "but you're not cooking them?" as I was standing there trying to pay the man for the darn cannolis. He stood there telling us we needed to wait that length of time after we had at least 2 or maybe more times mentioned at ordering time how much we were looking forward to them after dinner. Probs will not ever return to this place which is unfortunate for this business because we are a family of 5 that spends the summer in the Lakes Region and we love to eat out. Ended up very happy with Wining Butchers cannolis and very friendly service.

07-27-2012, 09:10 AM	#3
diprna Member Join Date: May 2012 Location: Meredith Bay/Bow Posts: 20 Thanks: 33 Thanked 2 Times in 2 Posts	Poor Customer Service Went to Pizzeria Venti last night. First comment to gentleman taking our order was "we'd love to have dessert first, we LOVE cannolis!" (we were joking). After we paid and were walking to our table we glanced back and said, "Save us 2 cannolis!". We had ordered the goat cheese marinara appetizer and a medium pizza......it was all delicious. We were there very early (5:30ish) and the restaurant started to fill a bit as we enjoyed our dinner. As we were leaving we went back to the order side and my daughter asked the guy "Do you have our cannolis ready?" and he literally advised us there were other orders ahead of ours, we should have paid for them with our dinner and it would take at least 15 minutes to get them for us!!!!! I was like "but you're not cooking them?" as I was standing there trying to pay the man for the darn cannolis. He stood there telling us we needed to wait that length of time after we had at least 2 or maybe more times mentioned at ordering time how much we were looking forward to them after dinner. Probs will not ever return to this place which is unfortunate for this business because we are a family of 5 that spends the summer in the Lakes Region and we love to eat out. Ended up very happy with Wining Butchers cannolis and very friendly service.