Originally Posted by winnifan
Went to Sandy Point Rest a few days ago. Food, as usual, top notch, and the addition of the "small" size meal has really made it affordable. However, the service is horrible. Our waitress, "Gracie", comes to our table for 4 (which we made reservations for at 11am that day) and states "just wanted to let you know we have several large parties, so you may want to get your order in quick, I can't control what happens"... WHAT DOES THAT MEAN??? we just looked at each other, and after only about 2 minutes with the menu in hand were very perplexed about what we should do.
Yes, there was a larger party in the middle, but you can't eliminate the importance of ALL parties when taking a table that will be tipping you.
The decor in the rest. is old and never updated. I've been coming to the area for 22 years. Sandy Point has the best seafood around, we look forward to it every year, but also as we go we tell ourselves that we can't expect much from the service or decor. Just sad that no one in management has decided that updating would be such a value to the customers. And a computerized receipt would be appreciated also, seems hard to read the check and know if you are being charged correctly. I used my iphone to check the numbers and "gracie" was very annoyed that I took the time to double check her??? Why would she care?
I also listened to "Gracie" tell the people behind us the same exact story (another party of 4). They ordered a small lobster and that seemed to bother her too and she says to them "that's a soft shell lobster, you probably should get the better one cause I really think you will end up returning it".. WHAT??? The person ordered it anyway, considering the prices are almost un reachable for most people, I think the less expensive options is what brings people back. When they ordered a "cosmo" she asked "straight up?" and the woman had no idea how to answer that.
I would like to note that "Gracie" was an older woman, and looked as if she had worked here for years. This is NOT the first time I've had poor service in this place, nor is it the first time I left feeling "cheated" (but full since the food is, as I said, best around). Time for management to step up. We were in and out in about 45 minutes. Yes, a good meal, but really rushed and made to feel that no one really cared one way or the other about us, cause the "large party" was there for her "tip" (which I still gave her BTW, as the food allowed us to feel somewhat satisfied all in all, and she benefited from that, My daughter said "too bad we can't tip the chef", GREAT POINT)
I doubt we will return next year. We will find better options, maybe the Lobster Pound, which seems to be decent, just expensive. I am tired of this place making me feel that I need 15 people to have a good over all experience, and really, the lakes region has lots of options. Shame on Sandy Point....
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