Quote:
Originally Posted by RLW
I am a very satisfied customer of Gillan's, but have had some issues this summer with prices for repairs twice as much as quote and I went and got the parts for them and they took a long time to just clean carburetors and put back together (over a month). There is still an out standing issue with them that has been in the works for over 3 months regarding a extra accessory for a 46K boat that was bought from them last spring. I guess they have done enough business this season so they can slack off, like taking today off so they could not sell a trailer.  I will continue to give them my business but will request dates and costs from them to complete issues that they are doing for me. |
RLW
Did you ask for and get an explanation for the additional coat for repairs?
I also have had this happen to me, not on a boat but my truck. When the service person was done breaking down the repair as far as unexpected parts and labor to install then I was satisfied.
Many times a quote is in fact an estimate and things do change, I find that communication is key at least for me.
As for the trailer, that sounds odd. Did the person give an explanation, like some one is out sick today and they would be back tomorrow? Did you inquire or just assume they did not want the business?