Winnipesaukee Forum - View Single Post - Johnson Seafood and Steak -New Durham

Fishin Fool · 07-11-2005, 10:12 PM

My family of four went to Johnson's for dinner Sunday July the 3d. We started out with appetizers of onion rings and clam chowder, the onion rings were very good but not the best I've had (Martins drive in has those honors) and the chowder was very good also. We placed our orders and enjoyed the appetizers with some conversation. We lost track of how much time had passed as one of the managers approached us very apologetically. He apologized about the length of time it had taken for our food to come out and said that dinner was on the house. We were a bit taken back because we had not complained or even really noticed how long it had taken. About ten minutes later another manager came to our table to reinforce what the first manager had told us and to apologize again. A few moments later our waitress stopped by to apologize and we told her it was okay, not to worry, it was not her fault. She immediately confessed that it was her fault, she had forgotten to place our order in the kitchen. She said she was new and felt very badly about the mix up. When our meals arrived they were very good. I had the fried clams, my wife and mom had the broiled haddock and scallops and my brother had the captains platter and everything was very good. We enjoyed our meals very much and were amazed at the lengths the restaurant and it's staff went through to satisfy their customers. We tried to determine what the tab would have been and made sure we found our waitress and tipped her properly for her honesty and candor. We will be going back again soon! Thank you Johnson's for looking out for your customers. I hope you don't have to give away to many meals in the future.

07-11-2005, 10:12 PM	#8
Fishin Fool Junior Member Join Date: Jul 2005 Location: Columbia, CT Posts: 14 Thanks: 0 Thanked 3 Times in 2 Posts	Outstanding customer service !!! My family of four went to Johnson's for dinner Sunday July the 3d. We started out with appetizers of onion rings and clam chowder, the onion rings were very good but not the best I've had (Martins drive in has those honors) and the chowder was very good also. We placed our orders and enjoyed the appetizers with some conversation. We lost track of how much time had passed as one of the managers approached us very apologetically. He apologized about the length of time it had taken for our food to come out and said that dinner was on the house. We were a bit taken back because we had not complained or even really noticed how long it had taken. About ten minutes later another manager came to our table to reinforce what the first manager had told us and to apologize again. A few moments later our waitress stopped by to apologize and we told her it was okay, not to worry, it was not her fault. She immediately confessed that it was her fault, she had forgotten to place our order in the kitchen. She said she was new and felt very badly about the mix up. When our meals arrived they were very good. I had the fried clams, my wife and mom had the broiled haddock and scallops and my brother had the captains platter and everything was very good. We enjoyed our meals very much and were amazed at the lengths the restaurant and it's staff went through to satisfy their customers. We tried to determine what the tab would have been and made sure we found our waitress and tipped her properly for her honesty and candor. We will be going back again soon! Thank you Johnson's for looking out for your customers. I hope you don't have to give away to many meals in the future.