Quote:
Originally Posted by Shreddy
....For what it's worth, I recently bought a Restaurant.com gift certificate to a local restaurant, the next day I attempted to use it and the waitress was not overly kind or explanatory in telling me that they weren't honoring them. I bit my tongue, enjoyed my meal, paid the bill and figured there's worse things to complain about. Will I go back? Even with the sub-par service? Yup.
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There are undoubtedly worse things to complain about but gotta ask WHY, if you know of a restaurant refusing to honor a current certificate that this restaurant is offering for purchase on Restaurant.com, you seem to think there's something noble about protecting the restaurant rather than preventing other innocent potential customers from also getting stuck with a dud.
(I'm not even going to ask why you ate at the restaurant anyway and expect to do so again despite the "sub-par service.")
I hope you at least reported it to Restaurant.com to get restitution of a sort:
http://tinyurl.com/8mngvsl
What should I do if a restaurant won't accept my Restaurant Gift Certificate?
This is an incredibly unusual situation! However, if something should happen that results in the restaurant not accepting your Restaurant Gift Certificate, we will make it right for you!
Our Customer Service department will immediately exchange your unused Restaurant Gift Certificate for equivalent credit to Restaurant.com in the form of a Restaurant.com eGift Card. You can then use your Restaurant.com eGift Card to choose another Restaurant Gift Certificate or Merchant Certificate from Restaurant.com.
Please accept our apology and Submit a Question by clicking here. Include the Restaurant Certificate number in your email. You will receive a confirmation email with the credit and instructions on how to redeem.
We really appreciate the time it takes for you to report such an event! Once you report an issue, we will also work dillegently with that restaurant to ensure there are no further problems with certificate redemption.