Quote:
Originally Posted by BrownstoneNorth
There are undoubtedly worse things to complain about but gotta ask WHY, if you know of a restaurant refusing to honor a current certificate that this restaurant is offering for purchase on Restaurant.com, you seem to think there's something noble about protecting the restaurant rather than preventing other innocent potential customers from also getting stuck with a dud.
(I'm not even going to ask why you ate at the restaurant anyway and expect to do so again despite the "sub-par service.")
I hope you at least reported it to Restaurant.com to get restitution of a sort:
http://tinyurl.com/8mngvsl
What should I do if a restaurant won't accept my Restaurant Gift Certificate?
This is an incredibly unusual situation! However, if something should happen that results in the restaurant not accepting your Restaurant Gift Certificate, we will make it right for you!
Our Customer Service department will immediately exchange your unused Restaurant Gift Certificate for equivalent credit to Restaurant.com in the form of a Restaurant.com eGift Card. You can then use your Restaurant.com eGift Card to choose another Restaurant Gift Certificate or Merchant Certificate from Restaurant.com.
Please accept our apology and Submit a Question by clicking here. Include the Restaurant Certificate number in your email. You will receive a confirmation email with the credit and instructions on how to redeem.
We really appreciate the time it takes for you to report such an event! Once you report an issue, we will also work dillegently with that restaurant to ensure there are no further problems with certificate redemption. |
Without attempting to get off topic because this thread is about Canoe, to answer your question, the restaurant I was at I frequent often. I would patronize the establishment regardless of whether I had the gift certificate. I meant to contact restaurant.com regarding the issue but have been too tied up (this incidence happened about a month ago). Needless to say, I received an email a few days ago from restaurant.com informing me about the issue and that they will resolve it.
Bottom line, yes I was upset I spent money on the gift certificates and couldn't use them. I knew that the minimal amount of money I spent on them was certainly not worth getting my panties in a bunch. In this case, patience ended up solving the problem for me.
Now, back onto the topic of Canoe...
