Quote:
Originally Posted by Lakesrider
I had a few experiences doing just that. I bought online and then was told that they would NOT service it.
I called and was looking at a Rennai heater. Told I could buy online but the local Rennai dealer said no way he was servicing it. Same with a generator. Powers said no way they would service an online generator. Called and talked to an Air-conditioning company and they said the exact same thing. they would not service a Split AC system I wanted to get from Home Depot for my house. I would have to get it installed by home depot to get it serviced by a Home Depot installer. Think about that when you buy online and don't think about the servicing it will need later. So sometimes and some things need careful thought.....
Getting back to shoes, I do buy in the local stores and have bought at Bootleggers. (Work Boots and hiking boots.) My wife buys there as well. She actually got her wedding sandals there....yep sandals. We got married in Hawaii. Anyway I think that if you have to go to a store to see something and then buy online, you haven't always saved money. Shipping, the gas you burned to get to the store, the time it took to park and walk in and out, and on and on. You have to take everything into consideration is what I am saying....
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Any authorized dealer that refuses to service something that was bought on-line will eventually been doomed. Why..because if local businesses don't find a way to compete with the on-line prices then the only business that they will get is servicing of the equipment anyway. It's there choice.
If I buy a Honda generator on line and an authorized Honda dealer refuses to service it then I'll contact Honda headquarters and let them work it out with the franchise. I think we'll come to an agreement in short time.