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Originally Posted by no-engine
This is definitely what your security/damage deposit should be used for!!!
Tenant who signed agreement obviously allowed under age and uninformed people to jump in. It is not a washing unit. I used to have a 500 gal tub.
I also had two sets of filters, alternating the soaking/cleaning process; if you must empty, use a syphoning method to drain quickly. I had a two inch shop vac hose I used for real speedy syphoning!
A hot tub not maintained properly can be a real health problem; the tenant obviously did not listen to your orientation!
The contract deposit! Charge for a "professional maintenance" person (not telling it's you the owner). If you have prematurely returned deposit, consider lesson learned; now threaten legal action. Best if you also hold their credit card information. If you have a smart phone, download Square app or PayPal. Of course, you can send a PayPal invoice without smart phone. Some of us previously posted DEPOSITS!
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I do have a sufficient security deposit in place, but did not really have a plan for this particular situation. I am charging for the filters and eating the time on this one, but have made my policy a strict no refund situation ($500 deposit) should this arise again.
I drained it and left, so when I go back up it will be ready for cleaning. The Sundance spas have a drain that will take it down in an hour or two. If I had a situation where I had to turn it over fast I would certainly use a drain pump as well.