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Irrigation Guy · 07-14-2013, 08:18 AM

After reading good reviews and having recommended them to one of my clients I contacted GNC to do some carpets and some cleaning prior a party we were having. I spoke with Frank the owner, and we agreed on a price at which point I made an appointment to have it done. The night before I received a missed call from an unknown number with no message. The next morning(day of appointment)the curiosity got to me as it had a 455 number which is a local cell phone and I returned the call. It was GNC and I left a message. This call was returned and it was Frank asking to come earlier as it would fill a blank in their schedule. I told him that would be fine.

His carpet cleaning crew arrived and told me they were waiting on the cleaners and would begin the carpets. No problem here. We go upstairs and move a few things out of the way and the drag the hoses up in though the front door. One of the guys approaches me and starts to discuss price. He tells me what they charge for carpets and cleaning. The carpet price was very close but the cleaning price was a bit off from what Frank quoted. That's fine the worker will call Frank and we will figure it out. He walks outside while dialing.

As I wait inside the hoses start being dragged outside and the men load everything back into the truck. I look out the door and the guy that was on the phone comes back and says they are going to try and find the cleaners and will be back.
I have a funny feeling about this and wait about a half hour and call Franks call phone, of coarse he doesn't answer. I leave a message asking if they planned on returning as I needed to know due to the fact I had other preparations to make and the place still needed cleaning. He still didn't call back. I left a second message to no avail.

Not sure what happened but we basically agreed on the carpet price(within $5) and at least they could have cleaned those and agreed to disagree on the quoted cleaning price.

I have never come close to being treated this very unprofessional way by any organization and felt the need to share my experience with others on this forum.

Sorry for it being so long but offered additional details to clear up any obvious questions that might arise. I have always felt that you find out more about an organization when a problem arises and how it is handled than when everything goes smoothly.

I am thankful for this website as I feel that a business should not be able to treat a customer this way and "get away" with it.

Use GNC at your own risk.

07-14-2013, 08:18 AM	#9
Irrigation Guy Senior Member Join Date: Aug 2006 Location: Moultonborough, NH Posts: 484 Thanks: 89 Thanked 138 Times in 72 Posts	Thumbs down Great Northern Cleaning After reading good reviews and having recommended them to one of my clients I contacted GNC to do some carpets and some cleaning prior a party we were having. I spoke with Frank the owner, and we agreed on a price at which point I made an appointment to have it done. The night before I received a missed call from an unknown number with no message. The next morning(day of appointment)the curiosity got to me as it had a 455 number which is a local cell phone and I returned the call. It was GNC and I left a message. This call was returned and it was Frank asking to come earlier as it would fill a blank in their schedule. I told him that would be fine. His carpet cleaning crew arrived and told me they were waiting on the cleaners and would begin the carpets. No problem here. We go upstairs and move a few things out of the way and the drag the hoses up in though the front door. One of the guys approaches me and starts to discuss price. He tells me what they charge for carpets and cleaning. The carpet price was very close but the cleaning price was a bit off from what Frank quoted. That's fine the worker will call Frank and we will figure it out. He walks outside while dialing. As I wait inside the hoses start being dragged outside and the men load everything back into the truck. I look out the door and the guy that was on the phone comes back and says they are going to try and find the cleaners and will be back. I have a funny feeling about this and wait about a half hour and call Franks call phone, of coarse he doesn't answer. I leave a message asking if they planned on returning as I needed to know due to the fact I had other preparations to make and the place still needed cleaning. He still didn't call back. I left a second message to no avail. Not sure what happened but we basically agreed on the carpet price(within $5) and at least they could have cleaned those and agreed to disagree on the quoted cleaning price. I have never come close to being treated this very unprofessional way by any organization and felt the need to share my experience with others on this forum. Sorry for it being so long but offered additional details to clear up any obvious questions that might arise. I have always felt that you find out more about an organization when a problem arises and how it is handled than when everything goes smoothly. I am thankful for this website as I feel that a business should not be able to treat a customer this way and "get away" with it. Use GNC at your own risk.